Burbank Auto Repair

5

I brought my car in and Gary found the problem immediately and repaired it quickly.He also read my warrany book and discoverd i HAD 300 MILES LEFT ON MY WARRANTY AND SAVED ME $2000.00 ON A NEW CATALYTIC CONVERTER !!!

5

I have been using Mercier's Unocal for my car repair and service needs since I was 16 with my first car. 19 years later, I am still taking my cars to Mercier's Unocal! There customer service and quality of work is always the best. I recommend them to all my family and friends.

5

Over the last 13 years, Chuck Mercier's 76 has done a variety of maintenance and repair work for me. Chuck is a good man to deal with and his team of people are very good as well: polite, honest, and helpful. All of the work that they have done for me, on 4 different cars, has been very satisfactory and timely. Gary, the head mechanic, is excellent. They never want to do unnecessary repairs and, in fact, they will avoid that. If your car needs bodywork and they cannot do it, they will give you a good reference of someone who can. Also, they are always valuable in terms of giving advice on what to do with older cars, once the car has reached a certain age. They make good recommendations. I do not know a lot about cars, so one of the nice things about taking my car to get serviced at Chuck Mercier's 76 is that I can depend on them to look over the car, troubleshoot it, and let me know if anything else needs to be taken care of. That is always reassuring.Bob Belshay

5

I have been using Chuck Mercier's 76 for over 20 years because of their service and workmanship. They are very customer-service oriented, proactive, and communicative in terms of making sure that things are taken care of before they become a problem.They take care of the little things, which I appreciate. For example, if you go in there and have the oil changed, they also check the tires to see if they are worn and they take out any nails they find. I have a standing order with them that if they find something minor, they will take care of it. If it is a bigger job, they will call me and I will decide how urgent it is. With Chuck Mercier's 76, you never have to worry about them finding the time to fix your car. They always have that sense of urgency that I have, and in this town, you need a car! They have serviced 4 different vehicles and have done everything from repairing electrical door problems to rebuilding the air conditioning unit on 3 cars. The major work that they have done has lasted for years, so there are times when I go to them for oil changes alone. They do not nickel-and-dime you.I also appreciate their hours because they are there 7:30 a.m. to 5:30 p.m. Monday through Friday, and about 7:30 a.m. to 4 p.m. on Saturday. They have great relationships with specialists so you do not have to worry about who to take your car to. For example, if your car needs a front-end alignment, they know where to take it and you can pick it up the same day. They also have transmission specialists lined up. They have built these relationships and you get reassurance knowing that your car is in good hands. They also are constantly training their own staff. Most of the mechanics at Chuck Mercier's 76 have been there for 10-plus years, so the loyalty is there. I highly recommend them: I can count on Chuck Mercier's anytime and they provide superb service. Jose Bonilla

5

Excellent service. My Jeep Cherokee had some MAJOR problems that they fixed quickly and now my car runs better than it ever has. My story is a little long, but if you're looking for a valuable review, keep reading. My car had been leaking oil for a week so I took it to 76 where the manager, Garry, looked at my car and realized I had done severe damage to my car 2 years ago when i had a minor accident that my mechanic back home in Boston never saw. To put it simply, my trans cooler had a puncture in it and was leaking transmission fluid and oil all over the place. The damages were severe and he told me that it may cost around $1,000. He took the time to take me underneath my car and show me exactly where the leaks were and why i had to spend that much money. He even explained what each part does and how it was damaged. It took them about 5 hours to replace/repair everything but my car runs like new. It cost 1,000 but he cut me a deal on labor. Before i paid he took me over to my car and showed me all of the damaged parts he had to replace and why. I've never had a mechanic take as much time as Garry did to explain every single thing he had to do. There were some other minor issues that also need to be fixed eventually, but because I'm only in CA until December, Garry only fixed the most severe damages. Needless to say, their service was excellent and I will recommend them to anyone that needs work done on their car.

5

I had to get some serious work done on my car and I wanted to get it all done at one time, in one place. I shopped around to almost every mechanic in the Burbank / Glendale / Studio City area and EVERYONE ELSE was $300 MORE for what I needed done! I finally found these guys through a friend's referral and these guys were a God-send! Besides being much more inexpensive then the rest, Mike and Art helped me out and were very cordial and very thorough as well. A good mechanic is very hard to find and these guys are the BEST! Hands down!

4

I have been going to this station since I moved to California. It was not easy trying to find a trustworthy and reasonably priced place. I drive from downtown LA because their staff is very nice, helpful, and honest. Other service stations I have been to tried to take advantage of me (because I'm a woman). My family owns service stations in Hawaii so I know what to look for in a good automotive business. I highly recommend them.

5

My family has been going to Chuck's since the 1970's, either for gas, tires, car repairs, oil changes, or smog checks. They have changed the station a bit and now have a little pay area with munchies, restroom, and payphone are available. And if you live close you might be able to get a ride home while your car is being worked on. The mechanics are very knowledgeable and are certified for the repairs and car work. The only thing that is disadvantageous is that it sits on one of the busiest corners in Burbank. There is really only one good way in and one good way out, else you might have to wait awhile to get out or be forced to go a way that you dont want to. The prices are very fair, they are very honest and this is enough to keep a lot their customers coming back.

4

As far as 76's go, this one is always very clean and dependable. I've been going to it since I've been old enough to drive and in Burbank. Prices are fairly average and it's easy to get to, and not always very crowded. Convenience is a major plus these days, plus the guys here are nice.

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